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This is done manually, so it will take trzydzieści owo 60 minutes jest to process the documents provided. After successfully providing the required documentation, the casino claimed he had a duplicate account, which led owo a rejected withdrawal. The issue was resolved after he submitted another photo of himself along with proof of address, resulting in the casino finally processing his payout. We marked the complaint as ‘resolved’ in our układ following this confirmation. A male player’s winnings were voided for breaching an unknown bonus term.
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Player’s Withdrawal Is Delayed Over Double Account Ip Claim
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- The player from Australia had requested a withdrawal less than two weeks prior owo submitting the complaint.
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The casino had alleged the presence of duplicate accounts as the reason for cancelling his withdrawal attempts. However, the issue had been successfully resolved and the player had received his cash out. The player had had €50 in his account but the minimum withdrawal set żeby the casino had been €100. After the player’s communication with the casino and our intervention, the casino had reassessed the situation and the player had been able owo withdraw his winnings. However, he had only been able to withdraw a part of his total winnings due to the casino’s maximum withdrawal zakres for no-deposit bonuses. Despite his dissatisfaction with the casino’s policies, we considered the complaint resolved as the player had confirmed receiving the funds.
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